THE NECESSARY LEGAL STUFF WE ALL LOVE TO HATE
Terms and Conditions
We all know that for most people the legal stuff is quite frankly, a little bit boring!
We do however think it is important that you read them, understand them and are happy to agree with our Terms and Conditions.
At Lucelly Consultancy Ltd, we value each and every one of our customers and we want to ensure working with us is an enjoyable experience.
We suggest you read these in detail and if you do not agree with any of the conditions, that you either contact us to discuss further or simply navigate away from the site.
We reserve the right to make changes to our Terms & Conditions at any time without warning or prior notification. You should make note of our Terms & Conditions prior to making any enquiries on our site.
Compliments and Complaints
At Lucelly Consultancy Ltd, we love to hear from our wonderful customers who provide us with continued support.
Please feel free to message us, if you would like to write a referral to be used either on our website or any Linked In platform.
As an organisation whose goal is to provide a quality experience and service we also welcome constructive feedback as we want to learn and improve, and of course continue to have you as a customer. Thankyou in advance.
Your Consent
By using the website “Get in Touch” facility, you are passing your consent for Lucelly Consultancy Ltd to store and use your information for the purposes of working with us. We will only pass your information onto third parties associated with a NVQ registration (such as our NVQ Centre Partners, and/or Awarding Bodies) or referral to one of our training partners but only at your request. Your data will be held securely and treated confidentially and will not be disclosed to external parties other than as required for the purposes described above.
When you provide your information to us directly via our website, over the phone or face to face we only ask you to provide information that we need in order to provide the service you have requested. We will normally ask you to provide us with:
1. Your name
2. Your contact details
3. Your company details
Why we process your information
We generally process your information when we need to do so to fulfil a contractual obligation (for example, to process your NVQ registration or where we or someone we work with needs to use your personal information for a reason related to their business (for example, to provide you with a training service via a third party). Laws in the European Economic Area (“EEA”) and in the United Kingdom (“UK”) call these reasons “legitimate interests.” These “legitimate interests” include:
· Preventing risk and fraud
· Answering questions or providing other types of support
· Providing and improving our products and services
· Assisting with marketing, advertising, or other communications
We only process personal information for these “legitimate interests” after considering the potential risks to your privacy and balancing any risks with certain measures—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information for.
We may also process your personal information where you have provided your consent. In particular, where we cannot rely on an alternative legal basis for processing, where you direct us to transfer information to a third party, where we receive your data from a third party is sourced and it already comes with consent or where we are required by law to ask for your consent (including in the context of some of our sales and marketing activities). At any time, you have a right to withdraw your consent by changing your communication choices, opting out from our communications or by contacting us.
Where we send your information
If you do decide to work with us to complete an NVQ, we will also ask for further information about you or your company including, copies of previous training certificates, Photo I.D., D.O.B., CSCS card no. (if applicable), address details and National Insurance numbers (for individual candidates), contact details and disability as necessary.
NVQ Centres and Training Providers we work with will also need your Company's Bank Details to process and Invoice. Lucelly Consultancy, however does not invoice you direct for the services we provide and these will come from our Partners only.
The information you provide to us will be used to process your NVQ registration and will only be done so with your consent.
We will never share or sell your data to any other company without your prior consent other than those processors we use for our business operations who process your data under their control, these are:
· NVQ Centre’s
· Third Party Training providers where you have expressed an interest to learn more about their services
· IT support providers here it is deemed necessary for them to access our database to provide IT support
· Your company if they have booked or paid for your training
· Legal representatives if necessary
· Awarding Bodies for the purpose of processing your registration and paperwork for certification
· Any other circumstances that have been expressly asked for by legal, courts or police personal.
In these circumstances, we may be asked to provide share your information without your prior consent.
Once this information is transferred to them for processing with your consent, they will also need to look after your data in line with General Data Protection regulations (GDPR).
Information provided to us by one of our NVQ Centre and Training Partners
As we work with NVQ Centre's and Training Partners, they may on occasion share your contact details with us if they believe you would benefit from our service and/or you have registered interest with them on our services.
If you do get contacted by us and are not happy to consent for us to hold your data, please contact us at assessor@lucellyconsultancy.org.uk and we will remove you from our database.
Your rights over your data
We believe you should be able to access and control your personal information and you have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information. We will not charge you more or provide you with a different level of service if you exercise any of these rights.
Please note that a number of these rights apply only in certain circumstances, and all of these rights may be limited by law.
If you are no longer happy to consent for us to hold your data, please contact us at assessor@lucellyconsultancy.org.uk and we will remove you from our database.
If you are still not satisfied in any way how we process this request, you can refer to the Information Commissioner’s Office: https://ico.org.uk/concerns/
Website cookies
Our website uses cookies which you can disable using your browser options.
A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on the website, including strictly necessary, performance, or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions.
This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
Some cookies are necessary to allow you to browse our website and use its features. The use of these cookies is essential for the website to work.
We also use functional cookies to remember choices you’ve made or information you’ve provided. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages.
Intellectual Property Rights
Please note the entire content of the website, social media sites, promotional materials, any text, videos, logo and trademarks are protected under UK copyright law.
The Lucelly name and logo are Trademark protected by UK copyright law. We do not allow any unauthorised attempt to copy, modify, distribute or reproduce on any of the elements/contents above without prior consent.
Modifications
We reserve the right, in our sole and absolute discretion, to update or change any portion of the Terms of Service at any time. We will provide you with reasonable advance notice of changes to the Terms of Service that materially adversely affect your use of the Services or your rights under the Terms of Service by sending an email to the Primary Email Address or by similar means.
However, Lucelly Consultancy Ltd may make changes that materially adversely affect your use of the Services or your rights under the Terms of Service at any time and with immediate effect (i) for legal, regulatory, fraud and abuse prevention, or security reasons; or (ii) to restrict activities that we deem unsafe, inappropriate, or offensive. Unless we indicate otherwise in our notice (if applicable), any changes to the Terms of Service will be effective immediately upon posting of such updated terms at this location. Your continued access to or use of the Services after we provide such notice, if applicable, or after we post such updated terms, constitutes your acceptance of the changes and consent to be bound by the Terms of Service as amended. If you do not agree to the amended Terms of Service, you must stop accessing and using the Services.
